Echo Scheduling
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Need a different solution?

Your software should work the way you do.

Most platforms make you fit their shape. We build to yours.

How we built it with Tri-Town YMCA

Built side by side with the people who use it.

Tri-Town YMCA's school program was working around software that didn't fit the way their team actually works.

So we worked alongside them for eight weeks, meeting for about an hour one day a week, on average. Together we found the pain points in the software they were using, traced each one to its root cause and built the fix.

The scheduling and billing platform on this site is what we built.

The project at a glance

  • 8 weeks

    side by side with their team

  • 1 hour

    one day a week, on average

The results

Up to 75% less setup time.

Every August, it took 3 people 3 to 4 weeks to set up the school year, and summer school took another 3 people for 2 weeks. Now one person does the August setup in 3 weeks.

School-year setup, every August

Before
360–480 hours
3 people, 3–4 weeks
Now
120 hours
1 person, 3 weeks

240–360 staff hours saved every August.

Staffing

  • From 2 to 1 people for the same workload

  • From 3–4 to 1–2 staff pulled into admin work

Repetitive tasks, completely eliminated.

  • Tedious rescheduling
  • Charging accounts
  • Processing refunds
  • Identifying declined cards
  • Phone calls from parents asking to change their schedulesParents now change their schedules themselves.

Our process

Four steps, from problem to solution.

  1. 1

    Listen

    You show us how your day really runs, and where your software gets in the way.

  2. 2

    Find the pain points

    Together we name every place your current tools slow your team down or force a workaround.

  3. 3

    Reverse-engineer the problem

    We trace each pain point back to its root cause, so the fix solves the problem, not just the symptom.

  4. 4

    Build the solution

    We build it to work the way you described, and prove it with your team before it goes live.

What you don't know, we can help you solve.

There's a solution to your problem, and we're the team that builds it. Tell us exactly how you want your technology to work, and we'll make it work that way.

See what we built
Echo SchedulingScheduling, billing and rosters for school-age programs.BlogAbout us